Reservation, Confirmation, Payment and Cancellation Policies


After a customer has enquired about a tour reservation, we will check again if there are spaces available.


- 100% deposit after confirmation has been made.

Methods of payment

- Online payment by credit card.


To confirm the services it is necessary to send the following information:
- Name and surname of the passenger
- Date of birth
- Passport number
- Date of arrival and departure from Galapagos
- Food restrictions and allergies.


The passenger agrees to follow the rules established by the Galapagos National Park, and the instructions of the Tour Operator regarding time and meeting points to avoid losing the contracted tour.

Cancellation Policy

You can cancel your reservation in OFFICE HOURS by sending us:
an email to or to the phone +593 98 428 8190

- 20% of the deposit is non-refundable
- 50% of the deposit is non-refundable within 29 to 20 days of the start of the tour.
- 100% of the deposit is non-refundable within 19 days or less of the tour start date.

COVID Cancellation

- The same cancellation policies mentioned above will apply.

Important note:

- Activities and itineraries are subject to change due to weather conditions, or major causes, orders from the Galapagos National Park, etc. The safety of the passenger comes first
- The activities carried out by the passenger are under his/her responsibility.

Copyright © 2024 Grupo Galápagos | Policies and Terms

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