Payment Policies
Advance payment: 100% of the tour cost is required at the time of booking.
Bank transfer: The reservation will be confirmed once the payment is verified, which may take up to 21
business days.
Credit card: The reservation is confirmed immediately upon receipt of full payment (100%).
Methods of payment
- Online payment by credit card.
- Bank Deposit 15 days in advance.
Reservations
After a customer has enquired about a tour reservation, we will check again if there are spaces available.
Confirmation
To confirm the services it is necessary to send the following information:
- Name and surname of the passenger.
- Date of birth.
- Passport number.
- Date of arrival and departure from Galapagos.
- Food restrictions and allergies.
Commitment
The passenger agrees to follow the rules established by the Galapagos National Park, and the instructions of the Tour Operator regarding time and meeting points to avoid losing the contracted tour.
Cancellation Policy
You can cancel your reservation in OFFICE HOURS by sending us:
an email to toursagalapagos@gmail.com or to the phone +593 99 842 7760
- 20% of the deposit is non-refundable.
- 50% of the deposit is non-refundable within 29 to 20 days of the start of the tour.
- 100% of the deposit is non-refundable within 19 days or less of the tour start date.
Note: The refound will proceed without the surcharges for the use of the card on the platform.
COVID Cancellation
- The same cancellation policies mentioned above will apply.
Important note:
- Activities and itineraries are subject to change due to weather conditions, or major causes, orders
from the Galapagos
National Park, etc. The safety of the passenger comes first.
- The activities carried out by the passenger are under his/her responsibility.
